Help Center
Find answers to frequently asked questions or contact our customer support team directly.
Frequently Asked Questions
Q:How can I track my order status?
If you checked out while logged into your account, simply navigate to your profile avatar and click 'My Orders'. If you checked out as a guest, click 'Track My Order' in the footer, go to the 'Guest Lookup' tab, and enter your email address and Stripe Session ID from your receipt.
Q:What is your shipping time and dispatch process?
We maintain a full physical inventory, allowing us to pack and dispatch orders within 24 hours. Transit times range from 7 to 15 business days depending on your location.
Q:What payment currencies do you support?
We support multiple checkout currencies including USD ($), EUR (€), GBP (£), and LKR (Rs.). You can choose your preferred base currency using the currency selector dropdown located in the header navigation bar.
Q:What is your returns policy?
We offer a 30-day window for returns and exchanges. Items must be unused, in their original brand packaging, and retain all security tags.
Q:Are the products covered by warranties?
Yes. Highlanders Sports & Fitness is an authorized stockist for every single brand we list. All gear is protected by standard manufacturer warranties.
Contact Support
Available Monday to Friday, 9:00 AM - 5:00 PM GMT.
- Email supportsupport@highlandersfitness.store
- Phone Line+44 7491807132
- Office Address71-75 Shelton Street,
London, WC2H 9JQ